WARRANTY TERMS OF SERVICE
Last updated March 25, 2025
Secret Solver, LLC ("we," "us," or "our") offers a warranty program for our products under the following terms and conditions. By purchasing our warranty, you agree to be bound by these terms.
WARRANTY COST AND DURATION
The warranty program costs $15.00 USD and is valid for a period of one (1) year from the date of purchase. The warranty period begins on the date the warranty is purchased and cannot be extended, renewed, or transferred to another product or individual.
COVERAGE DETAILS
Our warranty covers the following incidents:
- Theft of product
- Confiscation of product
The warranty will cover only ONE incident during the warranty period. Once a claim has been processed, the warranty is considered fulfilled and will no longer provide coverage for additional incidents.
DEDUCTIBLE
A $50.00 USD deductible applies to all warranty claims. This deductible must be paid before a replacement product is provided or a warranty claim is processed.
TRANSFERABILITY
The warranty is non-transferable. It applies only to the original purchaser and the specific product covered under the warranty. The warranty cannot be transferred to another person or to a different product.
HOW TO FILE A CLAIM
To file a warranty claim, please contact our customer service department at [email protected] with the following information:
- Your full name and contact information
- Proof of purchase of both the product and warranty
- Description of the incident (theft, or confiscation)
- Date of the incident
We will process your claim within 5-7 business days of receiving all required information.
EXCLUSIONS
This warranty does not cover:
- Damage to the product (physical or software)
- Normal wear and tear
- Water damage or other environmental damage
- Incidents occurring after the warranty period has expired
- Loss or theft due to negligence (e.g., leaving product unattended in public places)
MODIFICATIONS
We reserve the right to modify these warranty terms at any time. Any modifications will not apply retroactively to warranties already purchased. The terms in effect at the time of your purchase will apply throughout your warranty period.
CONTACT INFORMATION
If you have any questions about these warranty terms, please contact us at:
Website: https://secretsolver.com